CQC reporting changes and guidance to improve your care service

The Care Quality Commission have made some changes to the way they ask care providers to report some incidents to them, with the aim of reducing the amount of follow up work they need to do with you.

These are interim changes, which form part of a larger piece of work.

Registered providers must notify the CQC of certain changes events and incidents that affect their service or the people who use it.

Notifications are submitted through their portal or via completing a downloadable form and sending it to them by email.

To make it easier for providers to understand what the CQC need to know when you notify them and to help them capture additional, more detailed information, they are adding additional prompts to the word versions of the following notification forms in the additional information field:

The CQC asks that you to continue to notify them, but to also consider the issues identified by these prompts.

Skills for Care have launched a free online guide to help social care employers to identify, plan and implement improvements across their service.

The ‘Guide to Improvement’ offers a comprehensive toolkit to help organisations deliver high quality care and support, and meet regulatory standards.

It draws on ‘good’ and ‘outstanding’ practice to help your service to not only meet CQC expectations, but exceed them.

The guide includes checklists and examples to help you identify what your service needs to improve, and to develop an action plan to implement the required changes. You can download the free guide here.

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